Careers

Begin your career by becoming a part of the Winter Hill Bank organization. We look for candidates who want to be an important part of our institution, who want to build working relationships with co-workers and who are striving for a career path that will be challenging and rewarding.

Winter Hill Bank is a community bank and we are proud of our reputation as a successful financial institution. Every one of our employees plays a special role in our overall success which solidifies the fact that working together as a team means our efforts will continue to contribute to the success and growth of our organization which has been serving the community since 1906.

Our benefits package for full-time employees includes the following:

• Blue Cross/Blue Shield Group Medical Insurance
• Company Contribution to Health Reimbursement Account
• Flexible Spending Account and Dependent Care Account
• Blue Cross/Blue Shield Dental Blue Dental Insurance
• Company paid Defined Benefit Pension Plan
• Defined Contribution  401K Plan*
• Vacation, Sick and Holiday Pay*
• Company Paid Disability Insurance
• Company Paid Life Insurance
• Tuition Reimbursement Program
• Premium Conversion Plan (Section 125)
• Banking Services (Free or Reduced)*
• Free Parking

*These benefits are available for eligible part-time employees

Available Positions:

Technology Generalist

Main Office, 342 Broadway, Somerville, MA  02145

Position Summary:

Reporting directly to the Bank’s Vice President MIS Manager, the Technology Generalist assists in maintaining and performing daily activities of the Information Technology Department in conformance with established policies, procedures and objectives. This position is driven by time sensitive tasks, deadlines, audits and regulatory requirements that requires a self-motivated, organized, detailed oriented individual. Excellent interpersonal skills including strong written and verbal communication are essential to convey critical information to all levels within the organization and vendors.

The Primary Responsibilities of this position include but are not limited to the following duties.

Primary Responsibilities:

• Provide general support to users in all areas of PC usage including applications, systems and hardware, including mobile devices.
• Troubleshoot hardware and software problems and quickly resolve issues.
• Maintain current knowledge of IT standards and practices as applicable to the banking industry.
• Monitor and support Winter Hill Bank’s LAN/WAN network including maintenance of router and switch configurations.
• Setup and installation of computer equipment and systems.
• Maintenance of the Bank’s electronic message center.
• Coordinate third-party maintenance for network hardware, software, and telecommunications services.
• Prepare and maintain documentation of network configurations and cabling layouts.
• Perform regularly scheduled system tasks including system back-up and test restorations, PC and server patch management, production software updates, preparation of management reports and database maintenance in accordance with bank policies and procedures.
• Identify, define and accurately document all detected / reported problems and support activities into the IT service request tracking system.

Other Responsibilities include:

• Assist in the development and implementation of IT policies and procedures.
• Assist in the research and implementation of IT system enhancements, new and existing.
• Assist in the planning and presentation of IT training and meetings at all levels of the organization.
• Assist in ensuring the Bank’s adherence to current State and Federal regulatory requirements.
• Assist in the preparation of regulatory and audit documentation requests.
• Record minutes of ITLC committee meetings.

Education & Experience:

• Bachelor’s degree in Computer Science with a minimum of 2 years technology experience, or an equivalent combination of education and related work experience.
• Excellent communication and writing skills.
• Experience with Microsoft operating systems, Office suite and networks.
• CompTIA A+ desktop certification preferred.
• Experience with Fiserv banking applications preferred.
• Experience with Web/HTML, WordPress, social media management and VMWare is a plus.
• Must have flexibility with schedule and be available to work additional night/weekend hours as needed for emergency or off-hour system support.
• Must have a valid driver’s license and vehicle for travel to bank sites and meetings when needed. Auto insurance policy must be current, in good standing and properly maintained.

Bank Tellers – Full-Time

Full-Time Hours: Monday – Friday 8:00am to 4:30pm
Corporate Office, 342 Broadway, Somerville, MA  02145
Davis Square Office, 5 Cutter Avenue, Somerville, MA  02144

Position Summary:

Under the supervision of the Management Staff, performs a variety of customer service and related duties to provide assistance to the Bank’s customers in conformance with established Bank policies and operating procedures.

The Primary Responsibilities of this position include but are not limited to the following duties.

Primary Responsibilities:

• Process a variety of customer transactions, e.g., deposits, withdrawals, mortgage payments etc. Cash checks within limits of established policy, verifies amount, examines checks for endorsement, verifies signatures and customer balances.
• Organizes workstation for day’s activities, e.g., inventories and requests cash as may be needed; verifies cash upon receipt; obtains necessary forms and other supplies.
• Enters customers’ transactions into computer to record transactions and issues computer generated receipts.
• Places holds on accounts for various reasons such as uncollected funds, out of state checks, etc.
• Sells money orders, treasurer’s checks, gift cards, foreign currency and other bank related products. Redeems United States Savings Bonds for customers. Processes various payments.
• Balances transactions and cash upon completion of assigned shift by comparing totaled amounts with data recorded on computer. Performs “after-hours” work, e.g., reconciling bank checks, money orders etc. and scanning daily work and Bank documents as needed.
• Performs related customer service duties as requested. Discusses Bank Products and Services that will benefit the individual customer’s needs and responds to customers inquiries. Refer problems or concerns to supervisor for further action as needed.

Other Responsibilities include:

• May perform a variety of related clerical and/or support functions as assigned, i.e., routine correspondence, filing, typing, maintenance of records, data entry, scanning, back up to CSR where applicable and safe deposit box.
• May provide assistance to Management Staff as needed.
• May verify miscellaneous reports regarding customer accounts.
• May provide services at drive-up window or branch offices as assigned.

Education & Experience:

• High school diploma or equivalent.
• Previous experience working with customers.
• Organizational and exceptional customer service skills required.
• Excellent communication, typing and computer skills.
• Ability to utilize various types of office equipment.

Contact Information for posted positions

Winter Hill Bank
371 Summer Street
Somerville, MA 02144
Attention: Christina O’Kane
Fax number (617) 629-3327

For general information regarding employment at Winter Hill Bank or to submit your resume please click on the “Contact Us” button below.

Christina S. O’Kane
Winter Hill Bank
371 Summer Street
Somerville, MA 02144
Phone 617.666.8600
Fax   617.629.3327

Winter Hill Bank is an equal opportunity employer where job applicants will be treated fairly without regard to their race, color, religion, sex, sexual orientation, gender identity and national origin. 
EOE – Minorities/Females/Disabled/Protected Veterans.

Other Information:

Physical/Work Conditions:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, bend, walk, talk, hear, pull, push, lift up to 20 lbs. (Technology Generalist position, 60-65 lbs.), and may be required to work evenings and/or weekends, attend remote meetings and/or to travel.

Company Conformance:
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and vendors (if applicable); work independently and as a team while understanding the necessity for communicating and coordinating work efforts with other employees and organizations and act in the Bank’s best interests.

Bank Secrecy Act:
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.

Privacy:
All personal and financial customer information will be maintained in compliance with laws and regulations designed to secure that privacy. It is expected that all bank employees will comply with the policies and procedures the bank has in place or face discipline up to and including termination of employment.

Employment:
This job description is not a contract for employment. The tasks stated are the general and ordinary duties of the position and may be subject to change at any time due to business needs, staffing issues, banking requirements, reasonable accommodation or other reasons. From time to time other duties, both related and unrelated to your job description, may be assigned and, therefore, required and nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.